Emirates sets new annual baggage handling record at Dubai International Airport

Middle Eastern airline Emirates has confirmed its busiest-ever year for baggage handling as a further sign that the carrier continues to benefit from soaring global demand for its services. Between April 2024 and March 2025, the company handled more than 2.8 million bags each month at its Dubai International Airport (BXB0 hub, averaging a figure of over 100,000 pieces of luggage per day between Dubai and 140 global destinations served by the carrier.

These record-breaking figures represent a 3.7% increase in total bags handled over the same period a year earlier. According to an airline statement, “Despite its complex operation, Emirates has maintained a 99.9% baggage handling success rate from its Dubai hub.”

Emirates’ statistical record for baggage handling places it as the top performing airline worldwide, adds the carrier, with 99.9% of all baggage coming from Dubai or transferring through reaching its owner on time, at the correct destination. Emirates’ rate of ‘baggage mishandling’, which can be defined as ‘delayed, lost or misplaced baggage,’ is just 1.4 per 1,000 bags at its Dubai hub, a figure that is “almost 30 times lower than some other providers”, adds the airline.

EmiratesEmirates states that where its customers’ bags are unavoidably delayed, 91% are reunited with their owners within 72 hours. In terms of lost and found baggage items, the airline claims that 94% of valuable items are proactively recovered and returned to customers in Dubai within 60 minutes, thanks to a dedicated team employed by the carrier specifically tasked with this operation. The items involved are found either on Emirates aircraft and at Emirates hub in Dubai International Terminal 3 and are often marked as valuable because they often contain essential items for passenger travel, including passports, wallets, and phones.

To improve overall baggage efficiency, in 2024, the airline introduced a unique tool in the form of Emirates Bag Connect, which is available to customers via the Emirates App and website and offers a comprehensive view of the baggage journey with timely baggage status tracking. An additional feature was later added to allow customers to track mishandled bag deliveries. Emirates says that this service is now available at 80 stations across Emirates’ network.

Emirates According to the carrier, at Emirates’ Dubai hub, with 2.8 million bags being handled monthly, an average of 2,300 bags are found without baggage tags. Emirates and its handling provider, dnata, proactively track the bag’s owner and an average of 80% of these bags are recovered and loaded onto the aircraft before the departure of the flight, ensuring no disruption to the customer, says the airline.

Emirates attributes its best-in-class baggage handling to robust systems and high-tech procedures, including a multimillion-dollar investment into software that Emirates has tailored to specific needs, providing full visibility of entire journeys. On an average Emirates journey from Dubai, a customer’s luggage goes on a trip of its own, interacting with many of the Emirates airport team. Steps can include a porter’s trolley to a check-in agent and baggage belt, to the ‘Boss Room’ where baggage is scanned with high tech security, to being loaded into dnata baggage containers and onto the moveable dollies bound for Emirates aircraft, before it travels across the world, to meet the baggage handlers at a new destination.

Emirates “Emirates’ commitment to innovation and excellence ensures that all systems and operations have been consistently improved over the last two decades by a world-class team, adds an airline statement. “Emirates’ team is also regularly trained to the highest standards both in Dubai and across the globe, with ground handlers and other operational staff participating in virtual and manual trainings on systems, processes, standards, and best practices, as well as introductions to new products and services,” the statement concludes.

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