Etihad Airways unveils new features for website and mobile app platforms
Etihad Airways is introducing a raft of new changes and updates for passengers on the airline’s website and mobile phone app platforms.
Etihad Airways said on November 11, 2024, that the new changes were designed to “make travel easier and more personalized” for its guests and “improve the customer journey”.
The updates on the Etihad website and mobile phone app include new market-specific payment options, expanded self-service capabilities and enhanced loyalty program features.
Etihad passengers will be able to pay using local payment methods across key markets such as Europe and India and use an enhanced system to redeem Etihad Guest miles for flights and upgrades.
Passengers will also experience improved self-service feature to modify their bookings and operate a “more intuitive booking process” which will include calendar-based fare searches and local language options.
“Our commitment to digital innovation is unwavering. By consistently refining our digital touchpoints, we’ve been able to rapidly implement enhancements that directly benefit our customers. This agile approach allows us to stay at the forefront of the competitive airline industry and consistently exceed passenger expectations,” said Frank Meyer, Chief Digital Officer at Etihad Airways.
Future improvements will also include updates to the check-in process and more timely travel information.
“The growth in our digital channels has been remarkable, with online direct sales increasing significantly across our key markets. The close collaboration between our Commercial and Digital Technology teams has enabled us to rapidly deliver solutions that our customers want. These enhancements are driving higher customer engagement and growing ancillary revenue through a more personalised booking experience,” said Arik De, Chief Revenue and Commercial Officer at Etihad Airways.
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The post Etihad Airways unveils new features for website and mobile app platforms appeared first on AeroTime.
Etihad Airways is introducing a raft of new changes and updates for passengers on the airline’s website and…
The post Etihad Airways unveils new features for website and mobile app platforms appeared first on AeroTime.
